In the competitive telecommunications sector of Colombia, Claro Colombia faced a significant hurdle: the lack of an effective omnichannel system, crucial for customer satisfaction and operational efficiency.
This deficiency not only impacted the customer experience but also Claro's internal management, creating a gap between various communication and sales channels.
Logytech Mobile Colombia, known for its leadership in logistics services and 3PL management for Claro's mobile phones, was in a unique position to address this challenge.
The company, already recognized for its efficiency and use of advanced technologies, saw this problem as an opportunity to expand its services and strengthen its partnership with Claro.The implementation of OMNIX emerged as the key solution.
With a focus on a quick and effective implementation, Logytech aimed to use OMNIX to overcome Claro's omnichannel challenges.
The goal was to create an integrated and efficient system that not only improved Claro's customer experience but also optimized route orchestration and inventory management for Logytech, all within a short timeframe.
This context set the stage for an innovative collaboration between Logytech and OMNIX, aiming for a significant transformation in how Claro Colombia would approach its operations and customer service in the future.
- Inventory Optimization.
- Route Orchestration.
- Fleet Capacity Orchestration.
- Implementation Time: 8 months.
-Significant increase in processed orders, reaching +40%.
- 30% reduction in direct labor in processes.
- 60% increase in NPS, reflecting higher customer satisfaction.
- Increased confidence level of customers in Logytech's services.
- Successful integration with external suppliers for order management.
Evaluation of current processes and configuration of OMNIX to adapt to Logytech's specific needs.
Integrate OMNIX with existing systems and train the staff in its use.
Continuous monitoring and adjustment of processes to maximize efficiency and effectiveness.
Logytech establishes itself as a leader in logistics innovation, significantly improving its operations and services.
With OMNIX, Logytech strengthens its ability to handle a higher volume of operations efficiently, supporting its expansion and consolidating its position in the market.
Innovate and automate for a future without interruptions, where every challenge becomes an opportunity for growth
