In the year 2020, a prominent retail company, representing renowned brands such as Polo Ralph Lauren, Banana Republic, GAP, The North Face, Kipling, Roxy, Quiksilver, DC Shoes, Brooks Brothers, UGG, and Timberland in Chile, Peru, and Colombia, faced a pivotal challenge in its omnichannel strategy and inventory management.
With a notable presence in the market and an operation that included 26 websites and marketplaces, this company was in a constant pursuit of improving its order management system (OMS).
After a year of use, it became evident that its existing OMS system fell short of its operational and strategic needs, especially in a highly competitive and dynamic retail environment.
- Inventory Optimization.
- Real-time inventory availability.
- Efficient returns management.
- Ease of in-store pickup or merchandise shipping.
- Cross-selling between stores.
- In-store inventory picking.
- Intelligent order splitting.
Increase in sales between 30% and 67% across all its brands.
Significant reduction in safety stock.
Improvement in the Net Promoter Score (NPS).
Reduction of manual processes, increasing operational efficiency.
The implementation of OMNIX was a challenge, completed in just 5 weeks. It integrated with key systems of the company such as ERP, TMS, WMS, demand forecasting systems, after-sales, 27 websites, and marketplaces, with a dedicated team of 10 people.
OMNIX generated a significant impact on the company, becoming a competitive advantage in its industry.
This success case has served as a reference in the market, demonstrating the effectiveness of OMNIX in transforming and improving business operations.
To this day, those who worked on the process share their implementation story and the impact it had.
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